Unique Excellence focuses on your ambitions and strategic goals. We assist our clients to deliver their operational and supply chain management targets through delivering qualitative, sustainable Operational Innovative solutions.
Many C-level executives have traditionally introduce "short-term" transformation and/ or innovation programs to initiate Operational Excellence. However, in our current business climate, it's imperative to introduce an innovation or transformation model that continuously evolves.
We focus taking a profitability-approach to create high-impact financial impact while transitioning organisations from business-as-usual towards Operational Innovation management. We implement innovation faster and more effective, and have become experts in introducing iterative innovation, creating Innovation Excellence with continuous adaption to evolving business goals....
By close collaboration across a full range of key operations executives, business owners and stakeholders within the Food & Beverage, FMCG, Construction, Pharma, Chemical and Oil & Gas industry, Unique Excellence has been able to accelerating business growth, reducing operational costs and delivering unique excellence...
Supply Chain Innovation
Our core service, Supply Chain Innovation, is focused on linking the physical and digital supply chain environment (Phygital Supply Chain Management). Our end-to-end value chain model ensures the various supply chain functions across all supply chain participants are mapped and linked. This includes their Sales & Operational Planning, Transport, Logistics, Distribution and Warehousing Management environment.
As we partner with leading BlockChain solution(s), Internet of Things partners and Data Scientists (to introduce Artificial Intelligence), we're able to deliver high-quality supply chain insights to our clients. In the last months, we have been able to track shipments from Farm to Fork across Australia, Asia Pacific and lately into North and South America
Our engagement model focuses on enhancing supply chain collaboration and remove non-value added processes out of your supply chain and operational practices. Through removing these inefficiencies, Unique Excellence has been able to create solid cross-organisational operational platforms to support domestic and international growth initiatives across EMEA, NA, Asia Pacific (incl. extensive experience in China).
Unique Excellence is THE leading Supply Chain & Operational Innovation boutique consultancy for effectively translating operational goals across farmers, processing facilities/ manufacturing, logistics and distribution/ retail partners into actual innovative solutions. All our solutions are aimed to provide our clients with measurable and sustainable results, allowing them to meet their strategic goals and "profitability" results.
Unique Excellence knows the importance of delivering pragmatic
Supply Chain Innovation, When it Matters!
Since we established our boutique consultancy, we have been successful where others have failed, due to our close working relationships with our partners across supply chain, operations and technology. We are natural change agents able to restructure operational departments, increase cross-organisational collaboration, reduce non-value-added processes, costs, increase productivity and extend your organisation across international borders to increase growth and further competitiveness.
Finance & Accounting Innovation
Today’s CFO's need to act quickly and decisively to improve the efficiency and effectiveness of their finance functions. They need to ensure full alignment of the finance function with the wider business goals, to provide their business partners with tailored, flexible, real-time and accurate financial information, while maintaining cost efficient, minimising financial and operational risk and complying with IFRS regulations.
Many finance organisations have inefficient, manually intensive processes, disparate systems and multiple data sources that are not integrated. Unique Excellence has worked on all levels of Finance & Accounting and collaborated with diverse CFO's and/ or Finance Leadership Teams to address these challenges and implemented finance innovations to create value-driven finance organisations with or without Shared Services, Business Process Outsourcing, Robotic Process Automation and ultimately Global Business Services.
We take a hand-on approach through partnering with leading, fit-for-purpose technology solutions to deliver proven best practices and delivering "real-time" accounting. Over the years, Unique Excellence has implemented innovative finance solutions that has transformed finance organisation into true commercial business partner models to deliver the required business value in meeting overall organisational goals.
Operational Innovation & Global Business Services
Operational Innovation requires organisations to further transition from Shared Services (SSC), Business Process Outsourcing (BPO) and Global Business Services (GBS) towards the next generation of adaptability. This means that operations will need to adopt a "Global Services" model with the introduction of fit-for-purpose technologies.
At Unique Excellence we have introduced Operational Innovative solutions that allowed these transactional centres to transition towards strategic centres and create:
Operational adaptation model to allow organisations to easily adapt to the continuously changing sociocultural, political and legal, technological, economic, health and other global influences
Global process efficiencies, and affiliated cost savings in back-office environments, e.g. IT, Finance, HR, Procurement,
Centres of Excellence, e.g. Tax, Treasury, Sourcing, supporting local, regional and global challenges
The transition from SSC & BPO towards GBS, with a continuous operational adaptation model, has shown how organisations are able to adapt to evolving business demands. We see a clear movement in creating coordination across the various "back-office services" with a certain level of flexibility, delivering the next trench of incremental value. A large number of organisations have set-up these "centres", but haven't achieved the expected value.
Unique Excellence has led this innovation journey in many global multinationals and is seen as a thought-leader in introducing Operational Innovative solutions to deliver high-impact value.
Employee Engagement and Performance Culture
By working across multiple different country and business cultures, Unique Excellence fully appreciates how leadership, engagement and culture can enable or restrict business change.
Through working extensively with "people" professionals, we have been able to understand leadership challenges and cultural differences. We know that it's imperative to implement change that supports these challenges and cultural customs. By working with local managers and leaders, Unique Excellence has been able to introduce effective methods that support different country and business cultures.
By active mentoring and guidance, we have introduced the innovative mindset in a number of operational and supply chain leaders, which have been able to drive trust in their organisation and deliver "small" innovative incremental changes that drive innovative excellence, support employee engagement and introduce a performance culture.
Through working through the Agile Innovation Delivery method and a combination of internal and external specialists (e.g. Gallup), senior leadership was able to drive a higher employee engagement and performance improvements.
"Unique Excellence, where Business Operations and Supply Chain meets Innovation"
Agile-based Operational Innovative solution development is a well-known methodology in the technology environment. However, introducing the right technology has been a challenge in many organisations. Every organisation knows that they should have an effective, business-focused technology to meet their business goals. However, many technology implementation are often mis-aligned to the operational, finance or supply chain goals.
Unique Excellence has been working with leading CIO's and Business Unit Directors to ensure fit-for-purpose technologies are introduced. Having implemented over 50 technology and business transformation programs and projects across:
Supply BlockChain Solutions to deliver end-to-end track & traceability from Farm-to-Plate
High-value Robotics Process Automation (RPA) with Artificial Intelligence solutions across Supply Chain, Operational and other back-office functions
End-to-end global SAP transformation program
Cloud solution effectiveness and integrations
Over the years, Unique Excellence has introduced solid, fit-for-purpose innovative operational and technology solutions that seamless meet business and technology leadership requirements. We have created sustainable investments for our clients, which have created the foundation for extending the organisational goals.
Innovation and New Product Development
Business innovation and new product development is an integral part of a business growth strategy and involves the creation of innovative business practices, products and services to achieve competitive market advantages and better address customer needs.
Unique Excellence knows that innovation and new product development is a challenging, complex undertaking that involves critical interdependent activities and considerations, including, but not limited to: marketing, research, development, risk assessment, cost analyses, quality, regulatory compliance, launch preparation, commercialisation, cross-functional collaboration, portfolio management and resource allocation.
To ensure that these functions can deliver innovative products, services, you require to have an innovative operational support function. Only when innovational behaviours flow through the end-to-end organisation, these customer-facing departments will be able to deliver the innovative products and services that drive organisational impact.
Unique Excellence has successfully introduced an "innovation mentality" across many organisations to continuously evolve...
Unique Excellence has extensive hands-on expertise to introduce feasible Operational Innovative Solutions through a well-defined Educate - Validate - Innovate model that delivers continuous short-cycle, high-impact results...
Customer Service Innovation
Delivering the optimal customer experience to your customers and/ or consumers is critical to the success of your business. No matter the size of your business, excellent customer service (incl. after-sales-service) needs be at the heart of your business model if you wish to be successful.
It is important to focus on "what your customers want". By introducing customer-centricity innovation to potential, new and existing customers, your organisation is able to realise higher profitability. Innovative customer service excellence keep your customers happy and encourage them to purchase from your business again.
The RIGHT focus on innovative customer services can help you:
increase customer loyalty
increase the amount of money each customer spends with your business
increase how often a customer buys from you
generate positive word-of-mouth and reputation
decrease barriers to buying
Unique Excellence will support you in the innovative journey to focus on introducing or emphasising customer service excellence through:
treating your customers respectfully
following up on feedback
handling complaints and returns gracefully and effectively
understanding your customers' needs and wants
exceeding customer expectations
going out of your way to help your customers
Through focusing on what your customers want and addressing end-to-end service, Unique Excellence has been successful in delivering a service mentality across the organisation. This service mentality will translate in customer service excellence.